We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To begin a return, you can do it yourself by logging into your account or by emailing us at cupcakelingeries@gmail.com. Please note that returns will need to be sent to the following address: [ Z.A. Colomina | 11 rue Louis Nogueres #102,  66200 Alenya, France] For European Customers and to the following address [719 S. Los Angeles St, Suite 827, Los Angeles CA 90014] for our North American customers.

Start a return now!

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cupcakelingeries@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Original shipping and handling fees are not refundable.

All underwear, bodysuits, and swim bottoms are final sale. Unfortunately, we cannot accept returns or exchanges on face masks, accessories, adhesive accessories, curated gift boxes, hosiery, or personal care products once opened (we're sure you understand why). All sale products are final sale and do not offer price adjustments.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cupcakelingeries@gmail.com.